Privacy Policy
Last updated: January 7, 2025
Flat22 Design Studio ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fl22.org, use our services, or interact with us. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Business information (company name, job title, industry)
- Project requirements and specifications
- Payment and billing information
- Communication records and correspondence
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
We use your personal information for the following purposes:
- Providing web development, design, and digital services
- Communicating with you about projects and services
- Processing payments and managing billing
- Improving our website and services
- Marketing our services (with your consent)
- Complying with legal obligations
- Protecting our business interests and preventing fraud
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our clients
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Consent: With your explicit consent for other purposes
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
Under Canadian privacy law, you have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal: Withdraw consent for marketing communications
- Complaint: File a complaint with the Privacy Commissioner of Canada
- Portability: Request your data in a portable format
To exercise these rights, please contact us at [email protected]
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:
- Client project data: 7 years after project completion
- Marketing data: Until consent is withdrawn
- Website analytics: 26 months (Google Analytics default)
- Financial records: 7 years as required by law
Some of our service providers may be located outside of Canada, including in the United States. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Flat22 Design Studio
Privacy Officer
Email: [email protected]
General Email: [email protected]
Phone: +1 (416) 555-0122
Address: Toronto, Ontario, Canada
You also have the right to file a complaint with the Privacy Commissioner of Canada if you believe we have not complied with applicable privacy laws.